Shipping & Return Policy

Shipping

In-stock items will ship the same day for all orders received before 3:00 PM EST/EDT. Orders placed after 3:00 PM will ship the next business day. Out-of-stock items can be back-ordered and lead times will vary by product. For items placed on back-order, Customers will be notified within 24 to 48 hours of anticipated lead-time and given the opportunity to reconsider their order at that time. Netsys reserves the right to ship all orders using its preferred carrier at a comparable level of service.

Domestic Shipping to Lower 48 States

All available shipping options will be offered to Customers at checkout time. UPS Express shipping costs are calculated based on weight, ship-to address, and prevailing UPS rates. We also offer weight-based discount flat rates for UPS Ground and UPS 2nd Day Air as a courtesy. All orders shipping within the State of Maryland will be charged at the appropriate sales tax rate unless proof of exemption is provided.

Non-Contiguous United States & Territories

All available shipping options will be offered to Customers at checkout time. We offer UPS and USPS shipping options which are calculated based on weight, ship-to address, and prevailing rates.

International

International shipping options are available and will be offered to Customers at checkout time. UPS shipping costs are calculated based on weight, ship-to address, and prevailing UPS rates. We also offer weight-based discount flat rates for UPS Standard Shipping to Canada and Mexico. Any customs charges including duties, taxes, and brokerage fees are the sole responsibility of the Customer or their designated representative.

Returns Policy

With the Netsys 45-Day No Hassle Return Policy, Customers can purchase our products with confidence and if not satisfied, return them to us for a full refund (less shipping charges) within 45 days for purchases up to $500 US Dollars. Customers must contact us support@netsys-america.com to request an RA number and further instructions. All returned products must be returned freight prepaid, undamaged, and in their original packaging to receive a full refund. Orders over $500 USD or custom orders may be excluded from our return policy or may be subject to a restocking fee.